Disclaimer

Terms of Use & Privacy Policy

The following Terms and Conditions of Use are intended to outline Design Basement's policies for use of this website, as well as important disclosures and notices. By using this website, you agree to be bound by the Terms and Conditions of Use.

01

All information and materials on this website are owned and controlled by Design Basement.

All copyright and intellectual property rights in this website as well as the content is expressly reserved.

You are prohibited from republishing, selling, licensing, distributing or exporting any content and materials on this website, including using our content or material on any other website or forms of social media.

02

Design Basement maintains the privacy of their users and clients to the fullest extent possible.

Completing the Contact Us form is an optional and voluntary action. Users will be asked to provide a name and email address.

Design Basement recognises the importance of protecting the privacy of personal information collected. No personal identifying information or email address will be shared with any other company or entity.

03

Design Basement will not be liable to users for any losses or claims arising out of their use of this website, including any loss or corruption of data, computer software or hardware.

Design Basement reserves the right to update or modify these Terms and Conditions at any time without prior notice.

Welcome to our website. This website with URL address is owned and operated by Design Basement & Andrea Alexandrou, ABN 45 282 694 838

The terms ‘us’ or ‘our’ or ‘we’ refers to Design Basement & Andrea Alexandrou, the owner of the website, whose registered office is in , Australia. The term ‘you’ or ‘your’ refers to the website user.

Design Basement is a business that provides the following services and products:

· General business advice to creative professionals.

Please read these Terms and Conditions carefully, as together with our Privacy Policy it sets out your important rights and obligations in relation to:

1. the use of this website

2. all services and products provided through this website.

Should you not agree with any of these terms and conditions, please do not use our website.

1. Your use of this website is subject to the following terms and conditions:

1. When you visit this website and use our services or purchase our products you agree that you have read these Terms and all related documents and that you are willing to be bound by them.

2. The content of this website is for your general information and use only. It is subject to change without prior notice.

2. Variation

1. We may update our terms and conditions from time-to-time and the new provisions will apply from the date they are updated.

3. Disclaimer (General)

1. Whilst every care is taken, Design Basement & Andrea Alexandrou does not provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

2. The information available through this website site is provided for general business interest purposes only.

3. You are solely responsible for any results you obtain as a result of using the information on this website.

4. You acknowledge and agree that no information or advice provided by us including that contained on this website any way constitutes advice or advice of any other regulated industry or creates a warranty of any kind with respect to this website.

5. This disclaimer applies to the fullest extent permitted by law and survives any termination or expiration of this agreement or your use of this website or the services found on this website.

1. Copyright, trademarks and other intellectual property

1. Design Basement & Andrea Alexandrou owns the intellectual property rights in all of the content of this website or has permission to use or display the material on this website.

2. You may not use, copy, display, distribute, modify, translate, reformat, incorporate into advertisements and other works, promote, create derivative works, or in any way exploit or allow others to exploit any of our website content in whole or in part except as expressly authorised by us.

3. Please email emma@thecreativebusinesshub.com if you require permission to reproduce any of the contents of this website.

4. Images and item descriptions posted on this website by third parties are the responsibility of those third parties and may be subject to copyright.

5. You must seek permission from the third party before using any of their content. The names of actual companies and products mentioned on this website may be the trademarks of their respective owners.

2. Personal use only

1. You may access, download, or print material from the website for your personal use only.

2. Sharing any intellectual property or copyright material from this website for commercial use of any sort, without permission is expressly prohibited.

3. You agree not to change or delete any copyright or proprietary notice from materials downloaded from this website or any site accessible through this website.

4. Except as otherwise expressly granted to you in writing, we do not grant you any other express or implied right or license to our website content or our intellectual property.

3. No unlawful or prohibited use

1. As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms and conditions.

2. You may not use this website in any manner which could damage, disable, overburden, or impair this website or interfere with any other person’s use and enjoyment of this website.

3. You agree not to hack into areas of this website that are not intentionally made available to you.

4. You expressly agree not to:

1. engage in any internal or external spamming, or other similar actions

2. engage in any unlawful or immoral acts, or acts that are in violation of these terms and conditions

3. decompile, reverse engineer, or try to copy or imitate this website or underlying content

4. use the website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus or other malicious computer software.

5. use data collected from the website for any direct marketing activity (including without limitation email marketing, social media marketing, online marketing, SMS marketing, telemarketing, and direct mailing).

6. use data collected from the website to contact individuals, companies or other persons or entities for marketing purposes.

5. You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and not misleading.

4. Copyright infringement

1. If you believe that there is material on our website that infringes third party intellectual property rights, please email emma@thecreativebusinesshub.com with sufficient information to enable us to determine who the owner of the intellectual property is and to remove it from the Bespoke Business Hub website if appropriate.

5. Cookies

1. This website uses cookies to monitor browsing preferences.

2. By using our website or by agreeing to this Terms of Use, you consent to our use of cookies in accordance with the terms of our Privacy Policy.

6. Third-party links

1. This website may also, on occasion, include links to other websites which are not controlled by us.

2. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk.

3. Third-party links on our website do not signify that we recommend or endorse the websites.

4. We have no control over the nature, content and availability of those websites.

7. Website security

1. Design Basement makes every effort to maintain the security of Design Basement website including but not limited to encryption, firewall, antivirus, and spyware protection to the extent that we deem advisable to protect your personal information, the integrity of the website and conduct our business. However, we do not guarantee the security of the website, our records, or your content.

2. Design Basement disclaims all liability for any computer virus or technological problems that we do not intentionally cause or that is beyond our control. You are advised to install and maintain up-to-date security software on your computer for your further protection.

3. The Design Basement website is managed by third-party services; therefore, the website may be inaccessible from time to time.

8. Limitation of Liability

1. Design Basement & Andrea Alexandrou will not be liable to you or any other person or entity for any damages whatsoever arising as a result of your use of this website in any way, subject to the requirements of

2. Where warranties are implied by law, you acknowledge and agree that the total aggregate liability to us is limited at our discretion to the provision of those services again, or to a refund equal to the total amount paid by you for the particular services that are the subject of the cause of action, even if those services were provided to you without cost.

3. This limitation of liability applies to the fullest extent permitted by law and shall survive any termination or expiration of this agreement or your use of this website or the services found on this website.

1. Indemnity

1. You agree to indemnify and defend Design Basement & Andrea Alexandrou from any claims, damages, liabilities, costs, or expenses (including without limitation court costs, collection costs, and reasonable legal fees) related to:

1. your unauthorised use of this website, or products or services included or advertised on this website

2. your breach of these Terms of Use.

2. Applicable law

1. This agreement is governed by the laws of New South Wales and you consent to the exclusive jurisdiction and venue of courts within the , in all disputes arising out of or relating to the use of this website.

2. You may provide notice to us through the contact us page or otherwise by email addressed emma@bespokebusinesshub.com

3. Design Basement & Andrea Alexandrou may provide notice to you via email or other electronic means.

4. Use of this website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms of use, including without limitation, this paragraph. If you are resident in a jurisdiction where the use of this website is unauthorised, it is your responsibility to stop using this website.

1. Relationship

1. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Design Basement & Andrea Alexandrouas a result of this Agreement or use of this website.

2. Validity

1. If any part of these terms and conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the terms and conditions will continue in effect.

2. These terms and conditions together with our Privacy Policy form the entire agreement between you and Feedback, comments or complaints

3. If you have any questions, please email emma@thecreativebusinesshub.com. We endeavour to respond to all inquiries within three business days.

WHO WE ARE

Our website address is: https://designbasement.com.au

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

COMMENTS

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

MEDIA

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

CONTACT FORMS

Your data is used for the sole purpose of responding to your query as submitted via contact form. We do not retain your data or share it with third parties.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

ANALYTICS

We use data in an anonymous manner in our analytics review to improve our services to you and people like you.

WHO WE SHARE YOUR DATA WITH

If you request a password reset, your IP address will be included in the reset email.

HOW LONG WE RETAIN YOUR DATA

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

WHERE WE SEND YOUR DATA

Visitor comments may be checked through an automated spam detection service.

YOUR CONTACT INFORMATION

We use your contact information for the expressed purpose of fulfilling your order or your request. We do not share your data with any third party.

AFFILIATES

What and where we store:

If you are an affiliate, we store a cookie with your affiliate ID and map it to the user accessing our site with your link.
If you are a visitor accessing our site with the affiliate link, we store your IP address. And if you place an order, then your order details are stored along with your IP address.

Export/Delete personal data

Exporting personal data is available for both – affiliate and visitor.

Export/delete of personal data will be processed only after receiving confirmation about it.

For deleting cookie data, a visitor can simply delete cookies from their browser.

Avel Innovations will use your personal information for customer service and administration, including warranty claims and to contact you, for product development, surveys and direct marketing. We may need to disclose your personal information to our related companies and to third parties outside Avel Innovations for these and other business purposes, including for warranty registration and claims such as to agents, contractors and service providers (e.g. mailing houses). Some of them are located overseas. We will not otherwise disclose your personal information unless you have consented or we are otherwise required or authorised by or under an Australian law or a court/ tribunal order to do so. By providing us with the personal information in the Warranty Registration section you will be assisting us to provide you with customer and administration support or services, including in relation to any warranty claim you may have.

We may direct market to you via email, SMS, mail or telephone. If you do not wish to receive direct marketing communications from us in the future you may opt-out at any time by (in the case of electronic communications) clicking the “unsubscribe” button, or by writing to us at 49 Trade Place, Coburg North, Victoria, Australia 3058 to the attention of the Privacy Officer.

For more information about how Avel Innovations handles your personal information, how to access and correct it, how to make a complaint and how we handle complaints, see our privacy policy at www.avelinnovations.com.au (follow the ‘Privacy’ link located in the footer of the website). If you wish to access, correct or update your personal information please contact us at info@avelinnovations.com.au

Design Basement

This Refund Policy (“Policy”) applies to all purchases of goods and services from our business unless stated otherwise.

1. CUSTOMER SATISFACTION IS OUR PRIORITY

1. At Design Basement, your satisfaction as our valued customer is our priority.

2. Under the term of this Policy offers refunds of products and services under the Australian Consumer Law.

3. We support your rights under the Consumer Guarantees in The Australian Consumer Law, which protect consumers when they buy products and services.

4. If the Australian Consumer Law applies to your purchase, then we cannot avoid the Consumer Guarantees which it provides.

5. If this Refund Policy is inconsistent with the Consumer Guarantees and the Australian Consumer Law, the Australian Consumer Law will prevail over our Refund Policy.

6. Any benefits or warranties in this Policy may apply in addition to consumer rights granted under the Australian Consumer Law.

7. Please read this Policy carefully before purchasing a product or service from Design Basement, so that you are aware of your rights and how you can expect we will manage your request for refund if you are not happy with your purchase.

2. YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

1. Products and services offered by our business come with guarantees that cannot be excluded under the Australian Consumer Law.

2. If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law), then you may be entitled to a replacement or refund.

3. If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law), then you may be entitled to have the goods repaired or replaced.

4. Major failures

1. Services – If you experience a major failure with our service, you are entitled to:

1. cancel your service contract with us; and

2. a refund for the unused portion of the service; or

3. compensation for the reduced value of the service to you.

2. Goods (products) – If you experience a major failure with a product you have purchased from us, you are entitled to choose between a refund or replacement for the product.

5. Minor failures

1. If you experience minor issues with a product or service you have purchased that is not a major failure, then you are entitled to have the failure rectified within a reasonable time.

2. If rectification does not occur within a reasonable time, you are entitled to:

1. a refund for the product;

2. cancel the service contract;

3. obtain a refund for any unused portion of product or service.

3. Where you have suffered any other reasonably foreseeable loss or damage from a failure in the product or service you have purchased you are also entitled to compensation under the Australian Consumer Law.

You can obtain further information about the Australian Consumer Law and your rights under the Consumer Guarantees from https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees

1. CHANGE OF MIND

1. Please choose your product or service carefully.

2. We do not offer any refund if you change your mind or find the same product or service cheaper elsewhere.

2. EXCEPTIONS

1. Notwithstanding the other provisions of this Policy, we may refuse to refund for a product or service you purchased if:

1. You misused the purchased product or service in a way which caused the problem or failure.

2. You knew or were made aware of the problem(s), issues or failures in the product or service before you purchased it.

3. You asked for a service to delivered in a particular manner different from that offered to you;

4. You were unclear or unsure about the product or service you wanted to purchase;

5. Any other exceptions apply under the Australian Consumer Law.

1. PRODUCTS CONTAINING YOUR DATA

1. If your products contain data, you are required to ensure that you back up any data to avoid data loss that may occur from the replacement or repair of the product.

2. It is your responsibility to remove any sensitive or confidential data as this data may be accessible by anybody who accesses your product or service to assesses or provide repairs.

3. The Bespoke Business Hub (Design Basement) is not responsible for any data lost as a result of the repair or replacement of your products.

4. Products returned by post or courier must be sent with a viable tracking number to qualify for a return or refund.

2. PROCESSING REFUNDS

1. Refund requests are only accepted within 14 days from date of purchase. After this time, no refund applies.

2. Refunds will be paid by the same method as the original method or to the same bank account or credit/debit card used for the original purchase.]

3. You must provide proof of purchase to be eligible for a refund.

4. You may be required to provide identification to be eligible for a refund.

5. Refunds will be processed within 7 days from the date your refund request was approved. Please note different financial institutions take longer to process payments which may delay the funds clearing in your account.

3. FORCE MAJEURE

1. A Force Majeure event is an event outside our control that delays or hinders our ability to perform its obligations under this Policy.

2. A Force Majeure event includes but is not limited to fire, flood, earthquake or similar natural disasters, riot, war, terrorism, civil strife, labour disputes or disturbances, industry-wide material or services shortages outside our reasonable control, an outbreak of pandemic disease, governmental regulations, communication, technology or utility failures.

3. The Bespoke Business Hub (Design Basement) shall not be deemed in breach of any undertaking in this Policy for the delay in performing, or failure to perform, any of its obligations under this Policy if such delay or failure result from Force Majeure events.

4. Upon the occurrence of any Force Majeure Event, The Bespoke Business Hub (Design Basement) shall give notice to the purchaser of its inability to perform or of delay in delivering products and services within 14 days.

5. Design Basement (Design Basement) shall propose revisions the delivery schedule for products or services or termination of undertakings under this Policy where it is determined that performance is not possible because of the duration or effect of the Force Majeure event.

6. Where undertaking under this Policy is terminated as a result of a Force Majeure event Parties agree every effort will be made by both parties to negotiate a financial arrangement to mitigate and share any loss resulting from the Force Majeure event.

1. CONTACT US

1. To discuss this Policy or any refund, please contact us by:

§ Email: andrea@designbasement.com.au